C4M's hands-on training programs have been used throughout the United States. Known for their emphasis on small groups, team building style, and learn-by-doing approach, these one/two-day offerings generate excitement and enthusiasm among attendees of all types-from customer service reps to engineers to high-level administrators and medical doctors. Please note - every on-site C4M course is custom designed for the particular organization and its crucial issues.

Crisis Planning

Luck doesn't last forever. Executives that fail to look and plan for potential crisis scenarios doom their organization to failure in a media environment that connects the world together on real-time basis. This training program provides management teams with a tested five-step planning method as well as hands-on, multi-stage crisis scenarios to test their judgment as well as communication skills.

Managing Public Meetings

This course, which includes managing community relations, shows how to approach a meeting where contentious situations may develop. Using role playing and case studies, participants learn the psychology of hostile behavior, how to disarm it and turn it into usable input.

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